This Privacy Policy explains how CARVI (“Carvi Clothing”, “we”, or “us”) collects, uses, discloses, and otherwise manages personal information when you use the website https://carvi.in/ to shop with us or otherwise share your sensitive personal information and data with us. We value our customers’ privacy and appreciate your confidence that we will respect your privacy in a careful and responsible manner.
By visiting the Website and/or using our products and services, you agree to the terms of this Privacy Policy. Please read this policy carefully. Our business is constantly evolving, and our Privacy Policy, the Website, and our Terms & Conditions may also evolve in conformity with the latest regulations. We may email periodic reminders of our notices and terms of business unless you have instructed us not to; however, you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account, including sensitive personal information and data. Your visit to the Website and any dispute over privacy is subject to this Privacy Policy and the Website’s Terms & Conditions.
Personal information as contemplated under our Policy may include sensitive personal data or information as identified under prevailing applicable laws and shall include the following:
(i) Password;
(ii) Addresses, phone numbers, and email addresses;
(iii) Any details relating to the above clauses as provided to us for rendering services;
(iv) Any information received under the above clauses by us for processing, storage, or service purposes; and
(v) Any additional information that you may voluntarily disclose to us for improving, enhancing, and customizing your shopping experience.
Please note that we do not store any payment information on our servers. All payments are securely processed through Razorpay.
CONTROLLERS OF PERSONAL INFORMATION
Any personal information provided to or gathered by the Website under this Privacy Policy/Terms of Use will be stored and controlled by CARVI.
WHAT PERSONAL INFORMATION DOES CARVI CLOTHING GATHER AND FOR WHAT PURPOSE?
All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this Privacy Policy. We may supplement the information you provide with other information that we obtain from our dealings with you or from other organizations, such as sponsors and partners.
In broad terms, we use your data for the following purposes:
(i) To administer and provide products and services you purchase, request, or have expressed an interest in;
(ii) Processing payments when you place an order on our Website;
(iii) Administering competitions or other offers/promotions which you enter into;
(iv) Fraud screening and prevention;
(v) Crime prevention and detection;
(vi) Marketing Carvi products;
(vii) Record-keeping purposes;
(viii) Conducting market research to improve our products and services;
(ix) Creating an individual profile to understand and respect your preferences and offer products of interest;
(x) Feedback provided by you as part of customer surveys, whether in writing or via calls, including voice recordings for quality and training purposes;
(xi) Data anonymization.
When we provide you with products or services, we may collect and securely store personal information such as your name, address, date of birth (if necessary), delivery address, email address, telephone number, and other personal information, including sensitive personal data that you provide.
CONSENT TO CONTACT OVER SMS/CALL
If you have provided Carvi with your phone number, you acknowledge and accept that Carvi Clothing may call you and/or send SMS messages to inform you about your order and/or promotional offers. By providing your contact number, you expressly consent to Carvi contacting you for the said purposes, even if your number is registered with the National Do Not Call Registry (DND), subject to applicable laws.
INFORMATION THAT IS COLLECTED
Information You Give Us
The Website receives and stores any information you enter on our Website or provide to us in any other manner, including personal information. You may choose not to provide certain information; however, this may limit your ability to use certain features, and your shopping experience may not be fully optimized. Carvi uses the information you provide to respond to requests, customize future shopping experiences, improve our platform, and communicate with you.
Automatic Information
Carvi receives and stores certain types of information whenever you interact with us. Like many websites, we use cookies and obtain certain types of information when your web browser accesses the Website or advertisements and other content served by or on behalf of the Website on other websites. Carvi may also receive or store information about your location and mobile device, including a unique device identifier. This information may be used for internal analysis and to provide location-based services such as advertising, search results, and personalized content.
Email Communications
To help make emails more useful and relevant, we may receive confirmation when you open emails from Carvi if your device supports such capabilities. If you do not wish to receive marketing emails, you may unsubscribe from the mailing list at any time.
Information from Other Sources
By using or continuing to use the Website, you agree to Carvi’s use of your information (including sensitive personal information) in accordance with this Privacy Policy, as amended from time to time. You also consent to the collection, storage, processing, transfer, and sharing of your information with third parties or service providers for the purposes outlined in this Privacy Policy.
We may be required to share such information with government authorities or agencies for identity verification or for the prevention, detection, investigation, prosecution, or punishment of offences, including cyber incidents, as required under applicable laws.
Additionally, Carvi may collect certain customer information that may be shared with third-party platforms such as Meta (Facebook) to serve relevant advertisements and improve customer experience.
COOKIES
(i) Cookies are alphanumeric identifiers transferred to your computer’s hard drive through your web browser to enable system recognition and provide features such as personalized recommendations and shopping cart storage between visits.
(ii) Cookies may allow you to enter your password less frequently during a session.
(iii) Most browsers allow you to disable cookies through their settings; however, certain Website features may not function properly if cookies are disabled. We do not control cookies used by third parties and may use third-party cookies for marketing and analytical purposes.
(iv) If using a shared computer, please sign off after completing your session.
HOW DOES CARVI USE THE PERSONAL INFORMATION IT COLLECTS ABOUT CUSTOMERS?
Carvi uses information about customers for the specific purpose for which it was collected. For example, we may use information:
(i) To create and manage your online account;
(ii) To facilitate purchases, returns, or exchanges;
(iii) To administer contests or promotions;
(iv) To provide information about products or services that may be of interest to you by email, text message, or postal mail;
(v) To operate, evaluate, and improve our business (including developing new products and enhancing our services and Website);
(vi) To conduct data analysis, market research, trend analysis, and anonymization;
(vii) To respond to your comments or questions;
(viii) As otherwise required or permitted by law.
Carvi does not collect or share information except for the purposes consented to or connected with such purposes as disclosed in this Privacy Policy.
HOW DOES CARVI DISCLOSE PERSONAL INFORMATION?
(i) We are not in the business of selling or renting personal information.
(ii) We may share information with affiliates and service providers assisting with postal mail, email, analytics, marketing, and customer service.
(iii) Your information may be processed in other jurisdictions in accordance with applicable laws.
(iv) We may disclose personal information to enforce our Terms & Conditions, protect rights and safety, or comply with legal requirements.
(v) In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.
HOW SECURE IS THE INFORMATION ABOUT YOU?
(i) We protect your information during transmission using Secure Sockets Layer (SSL) encryption and maintain reasonable security safeguards in accordance with recognized information security standards.
(ii) We maintain physical, electronic, and procedural safeguards for the collection, storage, and disclosure of personal information.
(iii) It is important for you to protect against unauthorized access to your password and computer. Please sign off when using a shared device.
CHILDREN INFORMATION
We do not knowingly solicit or collect personal information from children under 18 years of age. Use of the Platform is available only to individuals capable of forming a legally binding contract under the Indian Contract Act, 1872. If you are under 18 years of age, you must use the Platform under the supervision of a parent or legal guardian.
LINKS TO THIRD-PARTY WEBSITES
The Website may contain links to third-party websites. We do not control their privacy practices and are not responsible for their content. We encourage you to review their privacy policies before submitting personal information.
NOTICES OF REVISION
Unless stated otherwise, this Privacy Policy applies to all information we have about you and your account. We may update this Policy from time to time by posting changes on the Website.
RIGHT TO BE FORGOTTEN
If you wish to exercise your right to be forgotten, please contact us at:
CONTACT US
If you have any questions regarding this Privacy Policy, please contact us at:
Email: support@carvi.in
Address: 19-C, Mayur Vihar, Delhi – 110091